Remote Access Service Modem Sharing

In order to properly plan your Remote Access Service implementation with Microsoft Small Business Server, you'll need to figure out where you can use modem sharing, or whether you'll need dedicated modems.

Once you’ve gotten your Small Business Server clients to see “the light” and recognize that they need more than one modem and analog phone line for their Small Business Server system, it’s important to figure out what functions each modem and analog telephone line will have.

This involves looking at, and explaining the pros and cons of modem sharing versus dedicated modems.

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Modem Sharing versus Dedicated Modems

In determining which modem will be used for which purpose, examine

  • Inbound faxing

  • Outbound faxing

  • Dial-up Internet access.. basically a type of outgoing Remote Access Service 

  • Incoming Remote Access Service through direct-dial (vs. incoming Remote Access Service through PPTP)

  • Outgoing Remote Access Service through Modem Sharing Service

With “multiple usage scenarios” or modem sharing, where your Small Business Server client is using the Small Business Server system for two or more of the above purposes, it’s always best to use dedicated modems and analog telephone lines for specific applications. 

Although it is “possible” to use modem sharing for various purposes, this type of configuration can become a bottleneck very quickly and dramatically complicate ongoing support and troubleshooting for both the Remote Access Service configuration, as well as well as the Small Business Server system and network as a whole.

Pooling Modems with Remote Access Service 

Pooling modems, kind of a cross between modem sharing and dedicated modems, allows you to have more than one physical device recognized as one logical device, in much the same way that you can pool two or more physical laser printer devices into one logical pooled printer. 

In the event you do decide to pool modems together, it’s best to purchase and install the same make, model, and firmware revision, so that the same device driver can be used for all physical devices.

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