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Either way the Remote Access Service configuration choice
is by default not enabled in Small Business Server. So unless you instruct
the User Access Wizard otherwise, none of the user accounts created for a
Small Business Server network will be able use the Remote Access Service
(RAS) for connecting into the Small Business Server system.
To enable the right, or permission if you will, to
"Use a Modem to Access the Server Computer", simply check the
appropriate box in the Select Additional Access Rights dialog box in User
Access Wizard.
So in terms of the most basic administering of Remote
Access Service, this should come first... where you granting a user
account the right to connect to the server through the Remote Access
Service (RAS) and Dial-Up Networking (DUN).
Resource Kit Tools for Administering Remote Access Service
The Microsoft Small Business Server Resource Kit also
includes some tools designed for monitoring underlying modems used for
Remote Access Service... so this is another place to pay attention to when
administering Remote Access Service.
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TAPI.exe - a command line utility that displays
the status of TAPI lines such as connected, idle, dialing, and so
forth.
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Timon.exe - a Windows NT service that the
TAPIstate client can tap into to monitor the state of TAPI lines.
Timon needs to be started first (timon.exe /service) before the
TAPIstate client can be started.
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TAPIstate.exe - GUI-based tool that provides
status information on the TAPI lines and is a client of the Timon
service.
Troubleshooting Pointers When Administering Remote Access Service
In the event you need to troubleshoot an analog phone line
on the Small Business Server system side for inbound direct-dial Remote
Access Service, there are a number of rudimentary steps you can try to
narrow down the source of trouble.
-
Is the wiring from the telephone company network
interface, at your client's office, to the inside jack location run
and terminated properly?
-
Can you get a dial tone when you plug an analog phone
into the phone jack?
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Can you dial out on that phone line to place a voice
call to a local number? To a long distance number? Are there any
restrictions or dialing codes required?
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Can you call into that phone line/jack to receive a
voice call?
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