Regular Job Feedback Loop for Microsoft Certified System Engineers
Most small business systems integrators and computer
resellers find that it’s helpful to let their Microsoft Certified System
Engineers know how they’re doing on a regular basis.
By providing more immediate feedback, on a monthly or even
weekly basis, you’ll be able to help your Microsoft Certified System
Engineers learn from mistakes and grow. You’ll also be able to catch
potential problems and bad habits before they snowball into major problems
that could cause rifts beyond repair. Although the employer will always be
the employer, it’s important to recognize when skill sets are rare and
tread accordingly.
If it’s helpful for your own internal measures, by all
means track the number of billable hours each Microsoft Certified System
Engineers completes in a given week. Or perhaps you’ll keep tabs on the
number of help desk tickets each Microsoft Certified System Engineers
completes. Or maybe you’ll even chart the results from customer
satisfaction surveys.
But don’t forget that you still need highly trained,
talented Microsoft Certified System Engineers to survive and grow. If your
company culture still instills fear of “the boss” as a “ranter”,
“raver”, “yeller”, or “screamer”, now may be an
appropriate time to evaluate how you manage your Microsoft Certified
System Engineers.
The year-end review should definitely not be relied
on as the primary performance evaluation tool. With small business systems
integrators and computer resellers experiencing in excess of 20% annual
turnover and functioning on “Internet speed”, the year-end or mid-year
review should function more as a recap of past events that have already
been mutually noted with your Microsoft Certified System Engineers.
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